Medicare & Your Rights
We are a Medicare-enrolled and ACHC-accredited supplier. This means we meet high standards for quality and service.
Your Rights
As a patient, you have the right to:
- Receive quality equipment and professional service.
- Be treated with respect and dignity at all times.
- Get clear information about what Medicare covers.
- Have all your questions answered in simple, plain language.
- File a complaint if you are not satisfied with your service.
Have a Concern? Call Us First.
Always Start Here — Call or Email A Plus Medical
Phone: 458-225-9988
Email: office@suppliesbyaplus.com
We are open: Tuesday, Wednesday, Thursday, 8:00 AM–6:00 PM Pacific Time
📅 If you call or email us on a Thursday, Friday, Saturday, Sunday, or Monday, we will call or email you back on Tuesday — the next day we are open.
This is not a delay or a problem — this is normal, and we will always get back to you. We promise to resolve your concern within 14 days of when we first talk to you.
Only If We Have Not Fixed Your Concern After 14 Days
If we have not resolved your concern within 14 days of first speaking with you, you may then contact:
ACHC: 855-937-2242
Medicare: 1-800-MEDICARE (1-800-633-4227)